Legal

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by CEMAR and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.Portions of this website contain materials which are not under the control of CEMAR or link to other websites which are not under the control of CEMAR. CEMAR accepts no liability and provides no warranty or guarantee of such content and its availability or accuracy. This includes but is not limited to the views and comments expressed by the authors of Blogs, News articles or similar on this website, which are not necessarily the views of CEMAR. The inclusion of such material in this website does not necessarily constitute a recommendation or endorsement of the views expressed within them. Therefore visitors use such content at their own risk.

Every effort is made to keep the website up and running smoothly. However, CEMAR takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

COPYRIGHT

All copyright and other intellectual property rights in all of the contents and design of this web site are reserved to CEMAR.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use and non-commercial use only, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

TRADEMARKS

The product name CEMAR® (Contract Event Management And Reporting) mentioned in this website is a UK registered trademark of Client Managers Toolkit Limited [CEMAR].

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NEC®, NEC3® and NEC4® refer to the NEC contract suite published by Thomas Telford Limited and are registered trademarks of Thomas Telford Limited.

All other copyright and trademarks mentioned in this website are acknowledged as the property of their respective owners.

 

REGISTERED OFFICE

Client Managers Toolkit Limited is a company registered in England and Wales. Company No. 5430351. VAT no. GB 915 0421 61.
Registered Address: Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.
Trading Name: CEMAR.
Office Trading Address: CEMAR. Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.
Telephone: +44 (0)1452 547140. Fax: +44 (0)1452 357998. Email: [email protected]. Web: 

 

QUALITY MANAGEMENT SYSTEM - ISO 9001:2015

Certificate No: FS 558261.
CEMAR operates a Quality Management System which complies with the requirements of ISO 9001:2015 for the following scope:

The development and hosting of software for contract management and programme control for the construction and other market sectors. The development and provision of training services for these contracts and for the Company's own software solutions. The provision of consultancy advice services.

The Software as a Service CEMAR is developed under an ISO 9001 registered quality management system. Registered: 13/10/2010. Certified by The British Standards Institution. BSI (UK) Headquarters: P.O. Box 9000, Milton Keynes MK14 6WT. Tel: 0845 080 9000.

View our ISO 9001:2015 Certification
View our Cyber Essentials Plus Certification

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COMPLAINTS PROCEDURE

We will strive for quality, affordable value for money and exceptional customer service throughout our development and provision of software, training and consultancy services. However if something goes wrong, we need you to tell us about it. To report any issues or feedback in the first instance please use the support ticket service.

If we have been unable to resolve your issue to your satisfaction and you have a complaint, please write to us at the address below with the details. We will endeavour to resolve matters within eight weeks.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint.
  3. We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  4. At this stage, if you are still not satisfied, you should contact us again and we will escalate your complaint internally for further review.
  5. We will write to you within 14 days of receiving your request for a review, setting out our final position on your complaint and explaining our reasons.
  6. After the internal escalation stage, if your complaint has still not been resolved you can escalate the matter further to a nominated independent third party, details of which will have been provided in our final position response.

To make a formal complaint, please write to:

The Quality Manager
CEMAR. Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.

 

IMAGERY COPYRIGHT & CITATION

Imagery source;