Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by CEMAR and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.Portions of this website contain materials which are not under the control of CEMAR or link to other websites which are not under the control of CEMAR. CEMAR accepts no liability and provides no warranty or guarantee of such content and its availability or accuracy. This includes but is not limited to the views and comments expressed by the authors of Blogs, News articles or similar on this website, which are not necessarily the views of CEMAR. The inclusion of such material in this website does not necessarily constitute a recommendation or endorsement of the views expressed within them. Therefore visitors use such content at their own risk.

Every effort is made to keep the website up and running smoothly. However, CEMAR takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



All copyright and other intellectual property rights in all of the contents and design of this web site are reserved to CEMAR.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use and non-commercial use only, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.




The product name CEMAR® (Contract Event Management And Reporting) mentioned in this website is a UK registered trademark of Client Managers Toolkit Limited [CEMAR].

NEC® and NEC3® refer to the NEC contract suite published by Thomas Telford Ltd and are registered trademarks of Thomas Telford Ltd.

All other copyright and trademarks mentioned in this website are acknowledged as the property of their respective owners.


Registered Office

Client Managers Toolkit Limited is a company registered in England and Wales. Company No. 5430351. VAT no. GB 915 0421 61.
Registered Address: Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.
Trading Name: CEMAR.
Office Trading Address: CEMAR. Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.
Telephone: +44 (0)1452 547140. Fax: +44 (0)1452 357998. Email: Web: 


Quality Management System - ISO 9001:2008

Certificate No: FS 558261.
CEMAR operates a Quality Management System which complies with the requirements of ISO 9001:2008 for the following scope:

The development and hosting of Software as a Service for the NEC® New Engineering Contracts. The development and provision of training services for these contracts and for the Company's own software solutions. The provision of consultancy advice services.

The Software as a Service CEMAR is developed under an ISO 9001 registered quality management system. Registered: 13/10/2010. Certified by The British Standards Institution. BSI (UK) Headquarters: P.O. Box 9000, Milton Keynes MK14 6WT. Tel: 0845 080 9000.

View our ISO 9001:2008 Certification
View our Cyber Essentials Plus Certification

CEMAR logo group


Complaints Procedure

We will strive for quality, affordable value for money and exceptional customer service throughout our development and provision of software, training and consultancy services. However if something goes wrong, we need you to tell us about it. To report any issues or feedback in the first instance please use the support ticket service.

If we have been unable to resolve your issue to your satisfaction and you have a complaint, please write to us at the address below with the details. We will endeavour to resolve matters within eight weeks.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint.
  3. We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  4. At this stage, if you are still not satisfied, you should contact us again and we will escalate your complaint internally for further review.
  5. We will write to you within 14 days of receiving your request for a review, setting out our final position on your complaint and explaining our reasons.
  6. After the internal escalation stage, if your complaint has still not been resolved you can escalate the matter further to a nominated independent third party, details of which will have been provided in our final position response.

To make a formal complaint, please write to:

The Quality Manager
CEMAR. Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.

Privacy - Introduction

This privacy policy sets out how CEMAR uses and protects any information that we may collect when you use our website.

CEMAR is committed to ensuring that your privacy is protected and seeks to comply with the provisions of the Data Protection Act 1998. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CEMAR may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2009.


Data Protection Act 1998

CEMAR is committed to the Data Protection Act 1998 (DPA) and complies with its eight principles, which are to ensure that personal information is:

  • Fairly and lawfully processed;
  • Processed for limited purposes;
  • Adequate, relevant and not excessive;
  • Accurate and up to date;
  • Not kept for longer than is necessary;
  • Processed in line with your rights;
  • Secure;
  • Not transferred to other countries without adequate protection.


Roles and Responsibilities

CEMAR is a ‘Data Controller’ under the DPA.  The Board of Directors are ultimately responsible for implementation of the DPA, with responsibility for the overall management of the implementation of the legislation lying with the Quality Manager.

All staff are required to adhere to the requirements of current data protection legislation and CEMAR's Data Protection Policy.


Registration and notification to the Information Commissioner’s Office

CEMAR's registration and notification of its processing of personal information is available for inspection as part of the Public Register of Data Controllers maintained by the Information Commissioner’s Office (ICO). Our Data Controller registration number is: ZA013783.


What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode
  • other information relevant to our supply of Software as a Service


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. View our Security Policy for more information.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. When the file is added the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • when you are asked to fill in a form on our website, the form may contain a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to:

The Quality Manager
CEMAR. Welland House, Meteor Court, Barnett Way, Barnwood, Gloucester, GL4 3GG.


Your consent

When you submit information to CEMAR you are consenting to our use of it for the uses specified above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Security - Introduction

CEMAR understands the concerns about the security and privacy of visiting websites. This is why we use GlobalSign to ensure that your valuable data is encrypted when you interact with CEMAR.

We employ state-of-the-art data encryption to ensure safe and secure transactions to CEMAR. Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.


What is SSL?

The Secure Sockets Layer (SSL) (and Transport Layer Security (TLS)) is the most widely deployed security protocol used today. It is essentially a protocol that provides a secure channel between two machines operating over the Internet or an internal network. In today’s Internet focused world, we typically see SSL in use when a web browser needs to securely connect to a web server over the insecure Internet.

Technically SSL is a transparent protocol, which requires little interaction from the end user when establishing a secure session. For example, in the case of a browser, users are alerted to the presence of SSL when the browser displays a padlock, or in the case of Extended Validation SSL the address bar displays both a padlock and a green bar. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').


Our SSL certification

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificate is issued by a leading certificate authority, GlobalSign. GlobalSign is proud to secure some of the world's leading web sites, To find out more about SSL or GlobalSign, please visit GlobalSign.

As a WebTrust accredited Certificate Authority, GlobalSign offers publicly trusted SSL Certificates, Code Signing Certificates, and Digital IDs, issuing over 1.4 million digital Certificates to individuals, websites and machines. In total over 20 million digital Certificates rely on the security the GlobalSign root, technology and infrastructure provide. GlobalSign is also a member of the CA/B Forum and Anti-Phishing Working Group – a show of its dedication to improving the security for both consumers and businesses.